Support
Something not right, or a question about your club? Here’s how to get help.
Tell us from inside the game: tap the speech bubble at the top of the screen. It sends us your words, which screen you were on and, if you leave it ticked, a copy of your club, so we can see exactly what you saw. It’s the quickest way to get a problem fixed.
Or email us: support@flicco.io. We read everything, and reply as soon as we can.
Your club and your progress
- Where is my club saved? In your browser, and backed up to our servers as you play. Clearing your browser’s data for manager.flicco.io removes your club from this device. If you’ve saved your progress with your email, sign in again and it’s back; if not, email us with your club’s name and we’ll try to find its backup.
- Can I carry on on another device? Yes. Tap the cloud button and choose Save your progress, then enter your email. We send you a code; on your other device, sign in with the same email and your club is there.
- Played on two devices and they disagree? The game asks which to keep. The other version is kept for 30 days, so if you pick wrongly, email us and we can bring it back.
- Lost your club? Email us with your club’s name, and the email you saved it with if you did. We keep a club’s last ten versions and one a day for 30 days.
Your account and your information
- Deleting your account: tap the cloud button, then Delete my account. It deletes your account and every club saved with it, straight away.
- Turning off the play counts: tap About on your club’s page and switch off Share anonymous play counts.
- A copy of your information, or a correction: email us. Our privacy page says what we keep and for how long.
Playing
- Which devices? Any up-to-date browser on a phone, tablet or computer. On a phone, it plays upright or sideways.
- The game feels slow? Close other tabs and apps, and try sideways on a phone. If it’s still slow, tell us with the speech bubble: it sends your device type, which helps us find it.
- Sound: the speaker button in a match turns the sound on or off; the microphone button turns the commentary on or off.
Buying the full game
- What does it cost? A new club’s first 5 days are free. To carry on after them, the full game is £7.99. It’s a one-off payment, not a subscription.
- Founded your club during the beta? It carries on free, every season, as our thanks to everyone who played. A new club started since, by anyone, gets the 5 free days.
- Who takes the payment? Paddle, our reseller, so your receipt and your bank statement say Paddle. We never see your card details.
- Bought it, but it’s not unlocked? Sign in with the email you bought it with (the cloud button). Still not there? Email us with your receipt.
- Another club? With the full game, start as many as you like and switch between them. None of them has free days to count.
- A new phone or computer? Sign in with the same email and your clubs and the full game are all there.
- Changed your mind? A full refund within 14 days, whatever the reason: use the link in your receipt or email us. Our refund policy has the details.
Made by Flicco Games Ltd (company number 17506476), First Floor, Swan Buildings, 20 Swan Street, Manchester M4 5JW, United Kingdom.